But if being a service worker

But if being a service worker was hard pre-pandemic, once it struck things became downright miserable for many. Retailers that stayed open faced supply-chain disruption, and spikes and drops in customer demand. Fewer employees had to work more hours, and increased overtime contributed to burnout. With schools closed and public transport reduced, some workers were negotiating a lack of childcare and a more difficult commute. Cases of worker abuse and reports of rude customers shot up, and though some companies offered one-time bonuses, few increased wages or offered hazard pay.


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